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General terms and conditions of business

Terms of Service

1. General / Property is a service provided by Jonas Matter, Fruttstrasse 3, 6005 Lucerne, Switzerland (sole proprietorship). Hereafter called us.

Every order in the shop is confirmed by us with an e-mail.

Our offers are non-binding.

Until full payment, the goods remain the property of pizza Matter.

All legal relationships are subject to Swiss law. In the event of differences of opinion, an amicable solution is sought.

Place of jurisdiction is Lucerne.


2. Terms of Delivery / Payment

We only deliver against prepayment by TWINT, Klarna (bank transfer), credit card or PayPal.

After receipt of the money, the goods will be shipped within 2-5 working days.

There is no minimum order quantity.

We calculate shipping and packaging costs according to weight and these are calculated automatically with the shopping cart.

From a purchase value of CHF 100, we deliver free of charge in Switzerland.

From a purchase value of CHF 50, we deliver free of charge and emission-free by bike in the city of Lucerne (6002, 6003, 6004, 6005).

We only deliver to Swiss addresses.

If it makes sense to us, we will also make a partial delivery

We are not liable for late deliveries by the post office.

If items are currently not available, we will inform you by email immediately after receipt of the order and deliver them as soon as possible.

Returns and/or exchanges of delivered goods without defects are excluded.


3. Warranty / Defects / Exchange

Check the delivered goods for dents, scratches or other defects and imperfections immediately upon receipt. In the event of a defect, please check the package for possible transport damage and take photos of the damaged areas if necessary.

Goods can only be exchanged if they have obviously been damaged in transit or if there is a defect ex works. We will replace them immediately and free of charge after they have been returned and checked.

There is no other right of exchange.

The seller bears the postage costs for the return.

Objections to defects in the goods must be asserted within 5 working days.

Please contact us via e-mail ( if there are any problems with a product. We will definitely find a solution that suits both parties.


4. Right of Termination or Withdrawal

If the order is sent with the button 'Order with costs', there is no possibility of canceling the order. There is no right of return and no refund of the purchase price for delivered goods.

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